Heritage. Nature. Confidence.

At Scent From Natchez, we take great care in preparing, packaging, and shipping your order. Please review the following policies before placing your order:

• We ship within the United States using USPS.
   
• Please double-check your shipping address and email before placing your order. Addresses cannot be changed once the order is placed. This policy protects you as a buyer.
   
• If an incorrect or incomplete address is entered, you will be responsible for the return package fee and the cost of reshipping. We do not reship orders for free.
   
• Please check your email (including spam/junk folders) for shipping updates and tracking information.
   

• Transit Delays: Packages delayed while in transit do not qualify for a refund.
   
• Refused or Failed Deliveries: We reserve the right to charge shipping and handling fees for packages that are refused at delivery or rerouted after three failed delivery attempts.
   
• Responsibility in Transit: We are not responsible for lost or damaged items while in transit. Every order includes USPS insurance, and claims for lost or damaged packages must be filed directly with the carrier.
   

• Orders containing backordered items will be held until all items are available.
   
• Backordered items are not eligible for refunds.
   

• If you do not receive your package, you must notify us within 14 business days from the shipment date.
   
• You agree to provide accurate, timely information so that we may investigate with the carrier.
   
• If we are not notified within 14 business days, we reserve the right to decline further tracking, claims, replacements, or refunds.
   
• The decision to replace or refund is at our discretion and will only be considered after timely and accurate information is received.
   

• If your package arrives and items are missing, you must contact us within 24 hours of delivery.
   
• After 24 hours, responsibility for filing a claim with the carrier will transfer to you.
   

• Due to the personal nature of skincare products, we only accept returns if an incorrect item was shipped.
   
• For health and safety reasons, we cannot accept returns or issue refunds on products that have been opened, used, or altered in any way.
   
• If you receive the wrong product, please contact us within 7 days of delivery so we can promptly resolve the issue.